今天练习买东西以后发现问题、退货/换货和礼貌表达。 Today you practice finding a problem after shopping, returning/exchanging, and polite expressions.
LEVEL/WORDCOUNT: HSK2 / 456 Chinese characters (approx.)
退货还是换货？
昨天我在超市买了一盒牛奶和一些水果。回到家以后，我发现那盒牛奶的日期不太好，快过期了。 我有点儿担心，就决定今天去超市问问能不能换一盒新的。
今天上午我带着牛奶和小票又去了超市。到了服务台，我先排队。轮到我时，我对工作人员说：“不好意思，这盒牛奶快过期了，我可以换一下吗？” 工作人员看了看日期，又看了看小票，说：“可以的。你想换货还是退货？”
我说：“我想换货，换一盒日期更好的。”工作人员说：“没问题，你先去拿一盒新的，再来这里。” 我去饮料区找到了牛奶，仔细看了日期，选了一盒更新鲜的，然后回到服务台。
工作人员帮我换好了，还提醒我以后买东西要先看看日期。我说谢谢，觉得自己学会了更礼貌地解决问题。 回家的路上，我心里很放心，也觉得在中国买东西越来越顺利了。
Tuìhuò háishì Huànhuò? (Pinyin)
Zuótiān wǒ zài chāoshì mǎi le yì hé niúnǎi hé yìxiē shuǐguǒ. Huí dào jiā yǐhòu, wǒ fāxiàn nà hé niúnǎi de rìqī bú tài hǎo, kuài guòqī le. Wǒ yǒudiǎnr dānxīn, jiù juédìng jīntiān qù chāoshì wènwen néng bu néng huàn yì hé xīn de.
Jīntiān shàngwǔ wǒ dàizhe niúnǎi hé xiǎopiào yòu qù le chāoshì. Dào le fúwùtái, wǒ xiān páiduì. Lún dào wǒ shí, wǒ duì gōngzuò rényuán shuō: “Bù hǎoyìsi, zhè hé niúnǎi kuài guòqī le, wǒ kěyǐ huàn yíxià ma?” Gōngzuò rényuán kàn le kàn rìqī, yòu kàn le kàn xiǎopiào, shuō: “Kěyǐ de. Nǐ xiǎng huànhuò háishì tuìhuò?”
Wǒ shuō: “Wǒ xiǎng huànhuò, huàn yì hé rìqī gèng hǎo de.” Gōngzuò rényuán shuō: “Méi wèntí, nǐ xiān qù ná yì hé xīn de, zài lái zhèlǐ.” Wǒ qù yǐnliào qū zhǎodào le niúnǎi, zǐxì kàn le rìqī, xuǎn le yì hé gèng xīnxiān de, ránhòu huí dào fúwùtái.
Gōngzuò rényuán bāng wǒ huàn hǎo le, hái tíxǐng wǒ yǐhòu mǎi dōngxi yào xiān kànkan rìqī. Wǒ shuō xièxie, juéde zìjǐ xuéhuì le gèng lǐmào de jiějué wèntí. Huí jiā de lùshang, wǒ xīnli hěn fàngxīn, yě juéde zài Zhōngguó mǎi dōngxi yuèláiyuè shùnlì le.
Return or Exchange?
Yesterday I bought a carton of milk and some fruit at the supermarket. After I got home, I found the date on the milk wasn’t very good—it was about to expire. I felt a bit worried, so I decided to go to the supermarket today to ask whether I could exchange it for a new one.
This morning I brought the milk and the receipt back to the supermarket. At the service desk, I lined up first. When it was my turn, I said to the staff, “Sorry, this milk is about to expire. Can I exchange it?” The staff checked the date and the receipt and said, “Yes. Do you want to exchange or return it?”
I said, “I want to exchange it for one with a better date.” The staff said, “No problem. Go get a new one first, then come back here.” I went to the drinks section, found the milk, carefully checked the date, chose a fresher one, and then returned to the service desk.
The staff helped me exchange it and reminded me to check the date first next time. I said thank you and felt I learned to solve problems more politely. On the way home, I felt reassured and also felt shopping in China was getting smoother and smoother.
Help
How to Use the Audio
The audio is designed to help you improve your Mandarin Chinese listening skills and pronunciation. You can use it in two ways:
- Before reading: Listen to understand rhythm, intonation, and natural speech.
- After reading: Listen again to compare pronunciation and improve fluency.
Vocabulary
| Characters | Pinyin | English |
|---|---|---|
| 日期 | rìqī | date |
| 过期 | guòqī | expire |
| 小票 | xiǎopiào | receipt |
| 服务台 | fúwùtái | service desk |
| 退货 | tuìhuò | return (goods) |
| 换货 | huànhuò | exchange (goods) |
| 提醒 | tíxǐng | remind |
| 新鲜 | xīnxiān | fresh |
| 仔细 | zǐxì | carefully |
| 顺利 | shùnlì | smoothly; successfully |
Grammar
[能不能…？ (can or can’t…?)]
Use 能不能 to ask politely whether something is possible. It is common in service situations like returns, exchanges, and requests for help. It sounds natural and slightly softer than only “可以吗.” You can answer with “能” or “不能,” or with “可以/不可以.”
Examples: 我能不能换一盒新的？, 你能不能帮我看看？
[…还是… (…or…)]
Use 还是 to offer choices in a question. It is common when staff ask you to choose between two actions, such as returning or exchanging. This structure is simple and very useful in daily life. It often appears with two verbs or two nouns.
Examples: 你想换货还是退货？, 你要茶还是咖啡？
Idiomatic Expressions
不好意思
A common polite phrase used to start a request or apologize for trouble. It is very useful when you need help or want to return/exchange something. It sounds friendly and respectful.
Example: 不好意思，这盒牛奶快过期了。
看了看
A natural spoken pattern meaning “took a look.” It is common when someone checks dates, receipts, or documents. It keeps the story conversational and simple.
Example: 工作人员看了看日期。
没问题
A very common phrase used to agree or say something is fine. You often hear it from staff in shops when they can help you. It sounds casual and friendly.
Example: 没问题，你先去拿一盒新的。
日期更好
A practical shopping phrase meaning the product is farther from expiration. It is useful when buying food or drinks. It sounds natural and clear in service conversations.
Example: 我想换一盒日期更好的。
越来越
Used to show gradual change or improvement. Here it shows shopping is becoming smoother with practice. It is common for describing skills and feelings over time.
Example: 在中国买东西越来越顺利了。
Cultural Insights
Checking dates and keeping receipts
When buying food and drinks, many people in China check the 日期 to make sure it is not close to expiration. Keeping the 小票 is important, because shops often ask for it when you want to return or exchange an item. Service desks are the usual place to handle these issues.
Exchanges are often easier than returns for small daily items, especially if the product is unopened. Using polite language helps the process go smoothly.
Polite problem-solving
Starting with “不好意思” is common when you want to ask for help or make a request. Staff may respond with “没问题” to show they can help. This kind of polite exchange is normal and usually quick.
Asking “换货还是退货？” is a standard service question. Learning these fixed phrases can help you handle shopping problems with confidence.
10 Questions
- 他昨天在超市买了什么？ (答案)
- 他回到家以后发现了什么问题？ (答案)
- 他今天为什么去超市？ (答案)
- 他带了什么去超市？ (答案)
- 他去了哪里？ (答案)
- 工作人员问他什么？ (答案)
- 他选择了什么？ (答案)
- 他去哪里拿新的牛奶？ (答案)
- 他怎么选了一盒牛奶？ (答案)
- 工作人员提醒他什么？ (答案)
Multiple Choice
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True or False
- 他发现牛奶快过期了。 (答案)
- 他今天不去超市。 (答案)
- 他带了牛奶和小票。 (答案)
- 他先去服务台排队。 (答案)
- 工作人员说不可以换货。 (答案)
- 他选择了退货。 (答案)
- 他去饮料区拿了一盒新的牛奶。 (答案)
- 他不看日期就选了一盒牛奶。 (答案)
- 工作人员提醒他先看看日期。 (答案)
- 回家的路上他觉得很放心。 (答案)
Retell the Story
请用你自己的话重写这个故事。
Hints: 牛奶快过期 / 带小票去服务台 / 换货还是退货 / 换日期更好的 / 以后先看日期
